Introduction
Strong Start Driving School ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, phone enquiries, lesson bookings, and all driving instruction services we provide in Maple Ridge and the Lower Mainland, British Columbia.
Information We Collect
- Contact details provided via call, text, email or contact form: name, phone number, email address, and pickup location.
- Licence information required for lawful instruction: BC learner/driver's licence class and number, date of birth, and (for Class 4) ICBC medical examination details.
- Lesson and payment records: lessons booked, attended or cancelled, packages purchased, and payment confirmation (full credit-card numbers are not stored).
- Practice-test usage (e.g., Class 4 Knowledge Test) is processed in your browser only and is not transmitted to our servers.
How We Use Your Information
- To schedule, deliver, and follow up on driving lessons and road test rentals.
- To communicate regarding bookings, reminders, cancellations, and payment.
- To meet legal and ICBC reporting requirements for licensed driving instruction.
- To improve our services, website content, and student experience.
Data Storage & Security
- Records are kept securely and accessed only by authorized staff for the described purposes.
- We use reasonable physical, technical, and administrative safeguards to protect personal information from loss, misuse, or unauthorized access.
- Lesson records may be retained for up to seven years for tax and insurance purposes, after which they are securely destroyed.
Your Rights
- You may request access to, correction of, or deletion of the personal information we hold about you (subject to legal retention requirements).
- You may withdraw consent for non essential communications at any time].
- To exercise these rights, contact us at [email protected] or 778-953-4438.
Minors
Learner stage students under 19 must have parent or legal guardian consent before booking. We collect only the information necessary to deliver instruction safely and lawfully.
Changes to this Policy
We may update this Privacy Policy from time to time; the "last updated" date will reflect the most recent version.
Contact Us
Strong Start Driving School Maple Ridge, BC
Phone: 778 953 4438
Email: [email protected]